7 Cedars Resort - Sequim, WA

posted 2 days ago

Part-time - Entry Level
Sequim, WA
Accommodation

About the position

The position at 7 Cedars Casino involves serving as a customer service concierge, providing information about casino programs, amenities, and off-site attractions. The role includes signing up new members for the Totem Rewards Players Club, assisting with member account inquiries, promoting club membership, and managing customer promotions. Additional responsibilities include selling event tickets, maintaining confidentiality, stocking promotional supplies, and performing miscellaneous duties as assigned. The position requires adherence to safety rules and general policies.

Responsibilities

  • Serve as a customer service concierge to 7 Cedars Casino
  • Greet and provide information concerning casino programs and amenities
  • Sign up new memberships into the Totem Rewards Players Club
  • Access member accounts to assist with point verification and redemption
  • Promote club membership and provide information to potential members
  • Promote and carry out customer promotions
  • Sell event tickets and tournament buy-ins
  • Maintain confidential information
  • Stock promotional gifts and supplies
  • Public speak proficiently
  • Carry out Pit Clerk duties as needed
  • Exercise confidentiality and discretion
  • Perform miscellaneous duties as assigned
  • Follow all safety rules and regulations
  • Adhere to general and department policies and procedures

Requirements

  • High School Diploma or GED equivalent required
  • Two years of related customer service experience; gaming experience preferred
  • Excellent communication skills
  • Must be 21 years or older
  • Ability to multi-task and maintain focus in a high volume, fast paced environment
  • Ability to public speak and use a microphone to promote club events
  • Proficient with computers including Outlook, Word, Excel, Access and Photoshop

Benefits

  • Health insurance (medical/dental/vision) for full-time employees
  • Paid vacation and sick time
  • 6 paid holidays plus 1 floating holiday
  • Employer paid life insurance
  • Wellness reimbursement programs
  • Shared leave program
  • Free access to employee assistance program
  • Resort and local discounts including 50 cents/gallon off on fuel
  • 50% employee meals while on the clock and 20% otherwise
  • Free golf
  • 401K plan with no waiting period and a 4% company match
  • Access to supplemental insurance
  • Free access to a Merrill Lynch financial advisor
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