Title Specialist I

About the position

Cox Automotive is seeking a Title Specialist I to join our Vehicle Operations team. This role involves processing and re-assigning titles for vehicles sold by the auction, ensuring accuracy and conformity to specified requirements. The Title Specialist will verify acceptance of titles in the relevant states, confirm accurate title VIN numbers, odometer readings, and releases of liens, while also assessing for potential fraud. The position requires interaction with customers, dealers, and regulatory agencies to resolve titling issues and may involve negotiating price adjustments for title problems. The Title Specialist will maintain knowledge of current DMV laws and regulations, handle telephone calls efficiently, and perform various duties related to title processing and customer service. Safety commitment is essential, and the role is based in an office setting.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements.
• Verify acceptance of the title in the state for which it is filed.
• Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration.
• Determine negotiability of title document and assess for potential fraud.
• Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies.
• Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles.
• Receive and route telephone calls in a courteous and efficient manner.
• Perform other duties such as processing sale day transactions using the AS400.
• Run outstanding title reports, review, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title report for consignment vehicles sold without title.
• Match invoices against report and contact sellers to obtain title.
• Notate title status in system.
• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures.
• Perform other duties as assigned by management.

Requirements

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities required include close, distance and depth perception.

Nice-to-haves

• Notary seals and stamps preferred.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).