Tier I Technical Support Analyst-Temporary

About the position

The Temporary Tier I Support Technician performs a variety of tasks associated with providing end user software, hardware, and network support for retail, restaurant and corporate locations. Documents, tracks and monitors problems to ensure timely resolution.

Responsibilities

• Provide 1st level technical support (phone, email and in person) for retail, restaurant and corporate locations.
• Ensure the timely resolution of assigned Helpdesk tickets.
• Receive trouble reports from users and/or network alarms.
• Assign initial severity level for incidents.
• Involve appropriate Tier II and III support resources for incident resolution.
• Inform user groups of incident occurrences and provide periodic status and resolution ETA.
• Troubleshoot, resolve, and document end user help requests for desktop, laptop, and peripheral problems.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups.
• Install, maintain and configure customer hardware and software for PC, MAC, network printers and other network devices.
• Other duties as required that may occasionally be necessary to support facilities.

Requirements

• High school diploma required.
• CompTIA A+ certification or comparable experience required.
• 1+ years' experience working with computer hardware and software in a Microsoft-networked computer environment.
• Experience working with a Macintosh a plus.