Ticketing Sales & Membership – Business Operations Coordinator

MLSE (Maple Leaf Sports & Entertainment Partnership)•Toronto, ON

2d•Hybrid

About The Position

As part of the MLSE Ticketing Sales team, you will have the unique opportunity to work side by side with our Sales, Membership, Suites, and Premium LIVE teams, as well as other stakeholders across MLSE. You will support delivery of Ticketing projects, scope new technology, improve and maintain operational processes. You are a visionary and entrepreneurial spirit who can identify and execute on opportunities to enhance the overall business.

Requirements

1-3 years of experience in Sales/Service, Strategic Planning, Project Management, or Finance preferred.
Proficiency in Word, PowerPoint, Excel and Salesforce.
Post-Secondary degree in Business Economics, Strategy, Marketing, or Finance preferred.
Proven ability to multi-task and handle a variety of workstreams with evolving priorities in an organized manner.
Strong interpersonal and communications skills including the ability to actively listen, empathize, ask questions, and respond in language that our partners understand in a virtual or in-person setting.
Excellent analytical and problem-solving skills with the ability to identify and define problems to develop creative solutions and address requirements clearly and articulately.
Entrepreneurial spirit in identifying opportunities for the Ticketing business, and willingness to take initiative to drive results.
Ability to work independently or in a team environment, with stakeholders at varying levels.
Ability to build and maintain relationships both internally and externally.
Ability to be in the office at Scotiabank Arena 3 days a week.

Responsibilities

Lead the intake, coordination, and execution support for Salesforce related Ticketing initiatives, including campaigns, reporting, process improvements, and ad-hoc projects.
Manage testing, maintenance, reporting, and on-going operational initiatives for MLSE Chatbot tools
SharePoint Administration - maintain the ticketing onboarding program and support updates to onboarding content
Identify and execute on opportunities to streamline workflows, improve documentation, and strengthen operational consistency across Ticketing teams
Coordinate internal strategy meetings and internal focus groups to foster a culture of collaboration and continuous improvement
Support delivery of mid- to large- scale Ticketing projects by tracking deliverables, documenting requirements, coordinating stakeholders, and preparing project materials
Manage or independently support smaller-scale operational and technology implementation projects from end-to-end
Support annual Capex and Opex projects and planning by coordinating inputs, tracking project needs, and preparing leadership updates
Prepare analytics, reporting, and project documentation for stakeholders to be able to make informed decisions
Liaise with stakeholders and cross-functional partners both internally and externally to support project execution
Support change management activities, including communication planning, training materials, user feedback, and post-launch stabilization