Ticketing & Retail Sales Associate

Oakland Museum of California•Oakland, CA

9d•$31•Onsite

About The Position

The Ticketing & Retail Sales Associate is a critical public-facing member of OMCA’s staff, who works as part of a collaborative, cross-functional team to welcome guests, sell tickets, memberships, and merchandise, and to provide a high standard of guest experience for a wide-range of on campus activities including gallery admission, garden programs, and private event rentals.

Requirements

Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
1-2 years of retail, sales, or service industry experience.
English language proficiency in both spoken and written form
Customer service practices and principles in a diverse environment
Knowledge of basic math with demonstrated proficiency in handling money/cashiering

Responsibilities

Match OMCA offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems.
Respond to telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, member sales, etc.
Greet and welcome visitors; offer helpful directions to a variety of OMCA offerings.
Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems
Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum
Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs
Participate in visitor data collection efforts that will positively impact the Museum’s ability to more effectively target its offerings and increase sales.
Assist event clients and guests by orienting vendors and guests to appropriate points of entry and paths of arrival.
Participate in organizational trainings and meetings as required
Assist guests in selecting merchandise by using product information and available resources to educate customers, connecting stories about products to the overall mission.
Complete sales transactions efficiently and accurately
Restock merchandise and organize displayed items
Process and manage shipments of new product for sale including verifying packing slips/invoices and marking new merchandise (put on price tags)
Assist with online store assets including writing copy for product descriptions, gathering and editing vendor or other product photography
Package orders from the online store to prepare them for shipment
Assist in conducting annual inventory
Tidy merchandise; rearrange displays, clean work areas
Restock and assemble boxes and other supplies
Open and/or close ticketing desk and/or store as needed
Count money at beginning and end of shift as assigned, ensure accurate registry logs
Create and post program, event, and store signage conforming to OMCA Store style guides