Ticketing Operations Coordinator

Mercer University•Macon, GA

9d•Onsite

About The Position

Mercer University Athletics is searching for a Ticketing Operations Coordinator on the Macon campus. The Ticketing Operations Coordinator is responsible for supporting the day-to-day operations of the ticket sales in the athletics department. This role assists in the execution of ticket sales strategies, manages group and individual ticket requests, maintains sales databases, and helps provide a positive customer experience. This role focuses on developing and implementing effective sales strategies to maximize revenue. Additionally, the Ticketing Operations Coordinator will work closely with the Community Involvement and Fan Experience Coordinator and the Director of Fan Experience to ensure a superior game-day experience.

Requirements

A bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field.
Some directly related experience, which could be in ticket sales, marketing, promotions, revenue generation, and/or professional sales, preferably in a collegiate, professional, or minor league organization.
A valid driver's license.
Insurable by the university's carrier.
Proficiency in mining data to identify prospects.
Demonstrated ability to collaborate successfully with internal and external stakeholder groups.
Strong leadership and team management skills.
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
Proficiency in ticketing systems and CRM platforms.
Strong analytical and problem-solving abilities.
Ability to travel on University business and be insurable by the University's carrier.
Criminal History background check.
Approved Driver's Check background check.

Nice To Haves

Possesses a passion for live events and ticketing operations.
High level of attention to detail.
Must be customer-focused.
Excellent communication, presentation, and listening skills.
Strong organizational and time management skills.
Professional image and demeanor at all times.
Ability to work well with others and confidence when taking initiative.

Responsibilities

Supporting the day-to-day operations of the ticket sales in the athletics department.
Assisting in the execution of ticket sales strategies.
Managing group and individual ticket requests.
Maintaining sales databases.
Helping to provide a positive customer experience.
Developing and implementing effective sales strategies to maximize revenue.
Working closely with the Community Involvement and Fan Experience Coordinator and the Director of Fan Experience to ensure a superior game-day experience.