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iPic Entertainment - Boca Raton, FL

posted 17 days ago

Full-time
Boca Raton, FL
Food Services and Drinking Places

About the position

The Theater Supervisor is accountable for supporting the manager on shift by overseeing the daily operations of the restaurant/theater. This role involves supervising staff, maintaining a clean and organized environment, and ensuring guest satisfaction with service and food.

Responsibilities

  • Ensures guests are attended to in a prompt, efficient and personalized manner.
  • Ensures that the restaurant/theater facilities are kept clean, well-stocked and organized.
  • Assists in the training of new team members, as well as the continuous training of existing staff.
  • Works scheduled opening, mid, and closing shifts and attends additional required events (manager meetings, staff meetings, training seminars, etc.).
  • Manages daily operations including cleanliness, R&M, organization, staffing, side work, checklist, MOD execution plan.
  • Handles guest complaints and resolve issues timely.
  • Assists in monitoring staff's compliance with safety, health code, and sanitation requirements.
  • Ensures Guest Satisfaction with all services provided to them.
  • Ensures timely reporting of team member/guest injuries or concerns to MOD or SGM.
  • Provide exceptional guest service, promote hospitality and lead staff to do the same.
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