About the position
The position involves ensuring the highest levels of customer service by adhering to all GSR and departmental policies and procedures. The role requires a professional appearance and effective communication with guests, providing assistance and answering questions. Attention to detail is crucial for maintaining cleanliness in bars, pools, and surrounding areas. Building relationships with guests and creating a welcoming environment is essential. The position also requires comprehensive knowledge of menus for suggestive upselling and providing superior service while accommodating food and beverage requests. Responsibilities include assisting servers and kitchen staff, maintaining food service areas, operating a Point of Sale System (POS), and adhering to Health Department standards. Participation in meetings and performing additional duties as assigned by management is also required.
Responsibilities
- Knowledge and adherence of all GSR and departmental policies and procedures ensuring the highest levels of customer service.
- Must be well groomed and professional, meeting GSR's standards of appearance at all times.
- Communicate with guests professionally, answering questions and offering assistance when possible.
- Possess a strong attention to detail maintaining the cleanliness of the bars, pool, and surrounding areas.
- Building relationships with guests and creating a warm and inviting environment.
- Comprehensive knowledge of all menus, offering alternatives and suggestive upselling when possible.
- Providing superior service while accurately accommodating all food and beverage requests.
- Helps assist servers, bartenders, bar helpers and kitchen staff in performance of their daily job functions.
- Maintains proper and adequate set-up of food service areas and kitchen on a daily basis including before, during and after shift.
- Accurately and efficiently operate a Point of Sale System (POS), creating checks for all guests appropriately billing, and closing out all transactions.
- Perform specific tasks related to the food runner station and kitchen including: organizing, ordering, stocking, food expo, serving, busing and cleaning before, during and after shift.
- Set-up, break down, and daily maintenance of all food service areas and stations.
- Adhere to Health Department standards at all times as well as promoting a neat, clean and organized environment.
- Attend and participate in all meetings as required.
- All other duties as assigned by management.
Requirements
- Minimum age requirement 18 years old.
- 1-2 years previous experience working in the hospitality industry or pool setting preferred.
- Exceptional oral and written communication skills with the ability to read, write, and speak English.
- Ability to respond to questions effectively and present information in a clear and professional manner.
- Must be able to work outdoors in a variety of weather conditions including extreme temperatures, wind, rain, as well as noise, dust, fumes, etc. associated with a pool environment.
- Must possess excellent time management, problem solving and organizational skills with the ability to prioritize and complete tasks quickly and efficiently.
- Must be able to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must have the ability to handle cash and credit transactions accurately and efficiently on a Point of Sales System.
- Ability to work under pressure in a high volume outlet, maintaining a clean, stocked, and organized section while adhering to department standards.
- Must be able to meet all physical requirements to successfully perform job duties.
- Any additional requirements to be determined based upon the needs of the hotel and or management.
