The North Face: Sales Associate - Castle Rock

About the position

As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store.

Responsibilities

• Provide a high level of personalized customer engagement.
• Serve as a one stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations.
• Demonstrate a willingness to learn and to apply relevant activity, community, and product knowledge to create a memorable and valuable experience for the customer.
• Achieve sales and productivity goals by utilizing all available resources to meet the customers' needs.
• Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment.
• Assume cashier duties as needed.
• Assist in the execution of all Loss Prevention initiatives.
• Assist in the overall visual and operational maintenance of the store.

Requirements

• Ability to genuinely and comfortably engage with a diverse group of customers.
• Customer service experience.
• Ability to collaborate, work as a team, and be adaptable in the workplace.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Excellent written and verbal communication skills.
• Knowledge, experience and/or willingness to learn about the products, activities, and community relevant to the store's customer base.
• Attention to detail.
• Proficient computer skills including word processing, spreadsheets, and software programs.

Nice-to-haves

• High School Diploma or GED.

Benefits

• Comprehensive benefits that encourage mental, physical and financial well-being for all VF associates.