Testing Program Manager, Product Quality & Experience

About the position

Languages are key to our mission of bringing the world closer together. The Meta family of products is currently available in 100+ languages and we are adding many more. Over 70% of people use our products in a language other than English, and approximately 90% are outside of North America. As a Program Manager for Product Quality Experience, you will partner with stakeholders across the International Testing, Quality Assurance (QA), and Internationalization (i18n) teams to ensure (English and non-English) products function in each market as intended.

Responsibilities

• Partner with stakeholders across International Testing, QA, and i18n teams to ensure product quality and functionality in each market
• Gain alignment with cross-organizational stakeholders with competing priorities and goals
• Aggregate, analyze, and interpret complex data sets to inform business decisions
• Implement and manage testing programs for software and web content
• Build simple and optimized workflows to support complex product launches
• Communicate and drive results with a variety of cross-functional stakeholders, working across time zones and international offices
• Stay focused, prioritize, and create structure across large, ambiguous programs and set goals for long-term initiatives

Requirements

• 5+ years of experience in program management, including experience shipping large-scale global products
• Track record of gaining alignment with cross-organizational stakeholders with competing priorities and goals
• Experience aggregating, analyzing, and interpreting complex data sets to inform business decisions
• Experience implementing and managing testing programs for software and web content
• Skilled in building simple and optimized workflows to support complex product launches
• Experience communicating and driving results with a variety of cross-functional stakeholders, working across time zones and international offices
• Track record of staying focused, prioritizing, and creating structure across large, ambiguous programs and setting goals for long-term initiatives

Nice-to-haves

• Experience in corporate business management, finance, and compliance
• Experience with performance, benchmark, and accessibility testing
• Experience managing testing programs for large-scale hardware or software launches
• Thorough understanding of product Quality Assurance processes and best practices
• Experience using SQL/Python to process and analyze data
• Knowledge of additional languages other than English
• Experience with permissions management across a geographically broad vendor base