Teller

Michigan Schools and Government Credit Union•Shelby Township, MI

4d•Onsite

About The Position

Delivers the desired member experience by accurately completing teller transactions, identifying member needs, and cross-selling beneficial products and services to deepen member relationships. Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success. Actively engages with the branch team to ensure members are served efficiently and promptly. Follows MSGCU’s service standards to accurately complete teller transactions and balance drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures. Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in depth knowledge of MSGCU’s products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member. Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.

Requirements

High school diploma or GED
6 months of experience as a teller in a financial institution or as retail sales representative/cashier
Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step up into other areas as requested.

Responsibilities

Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
Actively engages with the branch team to ensure members are served efficiently and promptly.
Follows MSGCU’s service standards to accurately complete teller transactions and balance drawer and checks at end of day.
Cashes checks, processes deposits and withdrawals, makes member payments, processes certificate of deposit transactions, and member account maintenance.
Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs.
Listens for member cues and uses in depth knowledge of MSGCU’s products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.

Benefits

Generous health benefits
Vacation time
Retirement plan contributions
Discounts on loans
Medical, dental and vision on your first day
Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
3% contribution from MSGCU to 401(k) for those at least 21 years old
100% match for the next 7% contributed to 401(k)
12 paid holidays
Up to 120 hours of PTO your first year of service