WesBanco - Nitro, WV

posted 2 days ago

Full-time - Entry Level
Nitro, WV
Credit Intermediation and Related Activities

About the position

The teller plays a crucial role in fostering a positive work environment that inspires, motivates, challenges, supports, and recognizes exceptional performance. This position is responsible for accepting and accurately processing transactions in accordance with the Bank's policies and procedures. As the initial contact for both new and existing clients, the teller is tasked with providing excellent customer service while identifying sales opportunities and performing account transactions. The teller must determine the appropriate individual or line of business to handle sales opportunities and more complex customer service issues.

Responsibilities

  • Provide excellent customer service to clients
  • Accept and accurately process all financial service transactions
  • Maintain responsibility for the teller cash drawer and follow proper balancing and cash handling procedures
  • Comply with security and audit procedures
  • Maintain confidentiality of employee information and customer business
  • Contribute to a team environment by answering incoming telephone calls and supporting the Banking Center's success
  • Meet established individual referral goals
  • Determine the appropriate individual or line of business for sales opportunities and complex customer service issues
  • Complete outbound customer calls to support sales and service needs
  • Develop and maintain knowledge of the Bank's products and services

Requirements

  • Proficient in Microsoft Outlook 365
  • Proficient computer skills and ability to learn various Banking Software programs
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to effectively present information in one-on-one and small group situations
  • Strong product knowledge for selling and cross-selling
  • Ability to write simple correspondence
  • Sound mathematical and analytical skills
  • Excellent organizational skills and ability to multi-task
  • Ability to lift and carry up to 25 lbs
  • Availability to work all hours of operations
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