Idaho Central Credit Union - Blackfoot, ID

posted 3 days ago

Full-time - Entry Level
Blackfoot, ID
Credit Intermediation and Related Activities

About the position

Idaho Central Credit Union's mission is to help our members achieve financial success. As a Member Service Specialist (MSS), you will be the first face our members see and seek help from when they walk through the doors at one of our branches. This role requires a positive attitude and a willingness to learn how to solve new puzzles, making it ideal for someone who enjoys guiding people to the help they need.

Responsibilities

  • Ensuring member satisfaction through courteous, accurate, and efficient service.
  • Providing general information to members about our Credit Union Services.
  • Referring members to products and services that will assist them in achieving financial success.
  • Learning a variety of channels and systems to perform member transactions.
  • Utilizing resources to resolve member concerns on the first contact.
  • Informing your manager of member needs regarding our products and services.
  • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

Requirements

  • A High School Diploma or GED.
  • Good communication and interpersonal skills.
  • The ability to use a calculator and handle cash efficiently and accurately.
  • The ability to learn a variety of channels and systems.
  • The ability to maintain confidentiality of Credit Union records.

Nice-to-haves

  • Knowledge of the Financial Industry.
  • Prior Experience in a Customer Service role.

Benefits

  • Competitive Pay
  • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
  • Generous Paid Time Off
  • 11 Paid Holidays
  • Matching 401K AND Pension
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Wellness Program
  • Paid Group Life and Disability Insurance
  • Awesome Culture
  • Business Discounts (such as cell phone service and gym memberships)
  • And More
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