Teller Operations Coordinator

First Horizon - Nashville, TN

Full-time - Mid Level

Nashville, TN

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Teller Operations Coordinator at First Horizon Bank plays a crucial role in ensuring excellent customer service and operational efficiency within the banking center. This position involves monitoring and training team members, managing cash control, and promoting bank products to enhance customer relationships and drive sales. The ideal candidate will thrive in a team environment and be proactive in addressing customer needs and operational challenges.

Responsibilities

• Lead the Customer Service Satisfaction of the Banking Center, resolving customer issues effectively.
• Oversee the Technical Performance of the Financial Center, maintaining control over key risk areas and compliance.
• Handle a cash drawer and ensure proper control of cash, following all audit and security policies.
• Manage the single control vault, ensuring proper control of vault cash and adherence to security procedures.
• Maintain workflow and handle scheduling for tellers.
• Evaluate employee performance and provide counseling as needed.
• Identify training needs and establish performance plans for team members.
• Cross-sell and make referrals to generate new business and promote bank products.
• Conduct teller meetings to communicate new policies and ensure staff development.
• Explain product benefits and relevant information to customers and tellers.
• Ensure maximum efficiency in the teller line and compliance with audit policies during service hours.
• Control inventory of cash and checks through dual control.
• Monitor daily balancing and processing of ATM transactions and required audits.
• Verify deposits in night and lobby depositories.
• Alert tellers about suspected fraud or illegal activities.
• Secure cash records and transaction records at the end of the workday.
• Monitor and control teller cash limits and ensure daily cash balance in the branch.
• Assist with dual control vault responsibilities and override transactions when necessary.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• 2-5 years of related experience or equivalent combination of education and experience.
• Experience with a 10 key calculator and Microsoft Word, Excel, Outlook.
• Prior Teller Experience preferred.

Nice-to-haves

• Leadership skills
• Sales experience
• Customer service experience

Benefits

• Wellness program
• Health savings account
• Health insurance
• Dental insurance
• Tuition reimbursement
• Parental leave
• 401(k) with 6% match
• Vision insurance
• 401(k) matching