Teller/New Accounts Representative

Glacier Bancorp, Inc.•Commerce, TX

2d•Onsite

About The Position

This position combines both traditional Teller and New Account duties for a more wholistic experience for our customers. The company's culture supports customers in achieving their financial goals and dreams. The role involves handling cash transactions, balancing ATMs and daily activities, processing various financial transactions, building customer loyalty, opening new accounts (consumer and business), resolving service issues, conducting outbound sales activities, connecting customers to specialists, and following up with new customers. Additionally, the role requires assisting and educating customers on self-service technologies, complying with privacy policies and regulatory rules, and completing assigned compliance training.

Requirements

High school degree or higher
Minimum 1 year of cash-handling and customer service experience
Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
Excellent communication skills that build customer relationships based on trust
Strong critical thinking and problem-solving skills to meet our customer's needs
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
Ability to collaborate with others to achieve shared goals
Proficient in Microsoft Office
Ability to work location hours, including some evenings and Saturdays.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.

Nice To Haves

Minimum 1 year of Teller or New Accounts experience

Responsibilities

Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
Consolidate and balance daily transactions.
Performing transactions such as accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks.
Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
Opening new accounts, including consumer and business accounts.
Taking ownership of the customer experience including on-boarding and resolving service issues.
Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.
Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies.
Complying with privacy policies and procedures to maintain customer confidentiality and information protection.
Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
Completing and passing all required regulatory compliance training as assigned.
Perform any additional duties and tasks assigned by management.