Teller - Jamestown Office

Park National Bank - Jamestown, OH

Full-time - Entry Level

Jamestown, OH

Credit Intermediation and Related Activities

About the position

The position involves serving customers, prospective customers, and bank associates promptly and professionally, adhering to the bank's standards. Responsibilities include completing transaction processing accurately and timely, projecting the bank's professional reputation through knowledgeable interactions, and resolving customer inquiries. The role also requires referring customers to subject matter experts for loans and deposits, completing ongoing training to maintain product knowledge, and utilizing this knowledge to assist customers effectively. Additionally, the position involves protecting bank assets by following security procedures and compliance requirements, maintaining awareness of risk management policies, and delivering high levels of service. Other duties may be assigned as needed.

Responsibilities

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures.
• Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs.
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations.
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved work flow and service to customers.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

Requirements

• High School Diploma or Equivalent required
• 0-2 years prior cash handling, sales, or customer service experience preferred