Teller in Longview Loop

Austin Bank - Longview, TX

Full-time - Entry Level

Longview, TX

Credit Intermediation and Related Activities

About the position

The position involves a variety of essential duties and responsibilities primarily focused on customer service and compliance with regulatory requirements for financial transactions. The employee is expected to understand and comply with the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to their job functions. The role emphasizes superior customer service, relationship building, teamwork, and ongoing personal development through training. The employee will also be responsible for processing various banking transactions, maintaining cash drawer limits, and ensuring compliance with bank policies and procedures.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, specifically BSA and CIP.
• Exhibit superior customer service as a team member of Austin Bank.
• Demonstrate high-quality relationship-building techniques with customers.
• Participate in developing a teamwork atmosphere with co-workers.
• Stay informed about company communications and take advantage of appropriate channels.
• Develop personal skills through ongoing training approved by the company.
• Uphold the organization's values relating to ethics, integrity, and confidentiality.
• Greet customers and provide superior customer service.
• Process night depository, ATM, and Bank-by-mail deposits.
• Receive checks and cash for deposit, verify amounts, and issue receipts.
• Place holds on checks accepted for deposits as warranted.
• Cash checks after verifying customer signatures and balances.
• Obtain positive identification of payees when cashing checks.
• Complete Currency Transaction Reports for submission to BSA Officer.
• Prepare Suspicious Activity Reports when applicable.
• Maintain teller cash drawer within required limits.
• Explain, promote, and sell bank products or services.
• Maintain appropriate logs of cash sales of Cashier's Checks and travelers checks.
• Accept utility bill and loan payments.
• Process TT&L, EFTPS payments, and cash advances.
• Place stop payments on checks and drafts as requested by customers.
• Balance teller cash drawer and cash vault daily.
• Accept information for outgoing wire transfers.
• Assist customers in preparing documentation on debit card disputes.
• Assist in filing bank records/documentation.
• Verify next day new account information and account file maintenance.
• Open/process mail as required.
• Answer telephone calls, take messages, and provide assistance to customers.
• Cross-train in other areas.
• Maintain confidentiality at all times.
• Report to work regularly and promptly, contributing as a team player.
• Enhance professional growth through participation in educational programs and meetings.
• Maintain established department and Bank policies, procedures, and objectives.

Requirements

• Strong understanding of regulatory requirements for financial transactions.
• Excellent customer service skills and relationship-building techniques.
• Ability to work effectively in a team environment.
• Strong communication skills to stay informed about company communications.
• Willingness to participate in ongoing training and personal development.
• Commitment to uphold ethics, integrity, and confidentiality.