Teller II -PT 20 Hrs. (Rhode Island Place)

$23 - $29/Yr

TD Bank - Washington, DC

Part-time - Entry Level

Washington, DC

Credit Intermediation and Related Activities

About the position

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

Responsibilities

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Trains and acts as a mentor to new Tellers
• Assists supervisors with daily duties as directed by Store leadership
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations
• Verifies customers' identities by following customer authentication policies & procedures
• Balances cash drawers, ATMs, and Teller Cash Dispensers as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud
• Expected to complete all required in-classroom training and online training by established due dates

Requirements

• High school diploma or GED
• 1 year teller or cash handling experience preferred
• Demonstrated Customer Service skills preferred
• Ability to work weekends, evenings, holidays as scheduled
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Benefits

• Base salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition