Teller Floater

$16,640 - $20,800/Yr

Synergy Bank - Livonia, LA

Full-time

Livonia, LA

Credit Intermediation and Related Activities

About the position

The Teller Floater position at Synergy Bank involves providing exceptional customer service while performing various banking transactions. The role requires flexibility to work at different branch locations and maintain high ethical standards in handling customer accounts and cash transactions.

Responsibilities

• Provides the Synergy Bank standard of excellence in customer service.
• Maintains honesty and the highest level of ethical standards.
• Receives cash and/or checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customers balances.
• Protects customers and the bank from fraudulent activity including counterfeit checks, unfair, deceptive, and abusive practices, and elder abuse.
• Processes transactions such as night and ATM deposits, IRA and HSA contributions, loan and utility payments, and mail deposits.
• Completes CTRs accurately and timely.
• Balances cash drawer at mid-day and at the end of the shift, comparing totaled amounts to computer generated proof sheet, and reporting discrepancies as necessary.
• Places holds on accounts as necessary according to Reg CC and bank procedures.
• Prepares and verifies official checks.
• Explains, promotes, or sells bank products and services that enhance the customer's banking experience.
• Assists bank personnel as needed or as directed by management.
• Answers phones as necessary and provides telephone assistance to customers according to Synergy Bank's telephone customer service standards.
• Counts coins and currency.
• Ensures that teller station is properly stocked with forms and supplies.
• Reports any malfunctions of Teller terminals or equipment.

Requirements

• Minimum of 6 months in customer service experience.
• Previous cash handling experience.
• High School Diploma or GED equivalent.
• Proficient in Microsoft Word and basic understanding of Microsoft Excel.
• Ability to pay close attention to detail.
• Ability to comprehend and analyze information in order to draw a conclusion.
• Ability to maintain composure and control emotions in trying situations.
• Ability to establish and maintain interpersonal relationships with co-workers, customers, and peers.
• Demonstrated persuasion and negotiation skills.
• General knowledge of bank products.
• Ability to multi-task in a fast-paced work environment.
• Ability to organize and prioritize daily tasks.
• Effective verbal and written communication skills.

Nice-to-haves

• Previous Teller experience.
• Retail sales experience.
• Associates or higher in Business or related area of study.