M&T Bankposted about 1 month ago
$21 - $31/Yr
Entry Level
Bridgeport, CT

About the position

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Responsibilities

  • Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
  • Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
  • Accurately balance and process customer transactions efficiently following Bank Policy.
  • Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
  • Transition identified sales opportunity and provide introduction to appropriate banking partner.
  • Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
  • Process customer/account maintenance accurately.
  • Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Requirements

  • High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
  • Ability to easily travel between branches on an as needed basis.
  • Proven verbal communication skills.
  • Proven interpersonal skills.
  • Proven ability to demonstrate exceptional customer service.
  • Well-organized.
  • Proven time management skills.
  • Proven prioritization skills.
  • Proficient with internet user-level technology.

Nice-to-haves

  • Bilingual based on branch needs.

Benefits

  • Competitive pay range of $21.00 - $31.43 Hourly (USD).
  • Forty hours of paid volunteer time each year.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service