Telerad Assistant

Radiology Associates of North Texas•Fort Worth, TX

6d•Hybrid

About The Position

The Teleradiology Assistant plays a key role in ensuring smooth communication and workflow between physicians, hospitals, clinics, outside clients, and internal departments. This position supports radiologists and operational teams by managing inquiries, coordinating information, and maintaining accurate documentation across multiple systems. The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service.

Requirements

High school diploma or GED required.
Data entry experience preferred; familiarity with Microsoft Access and Excel is helpful.
Strong organizational skills and excellent customer service abilities.
Effective verbal and written communication skills.
Ability to work in a fast-paced, multitasking environment with professionalism.

Responsibilities

Serve as a liaison among physicians, hospitals, clinics, billing/legal departments, outside teleradiology clients, and IT support.
Respond to patient inquiries regarding completed procedures and direct them to the appropriate physician or facility.
Make and answer phone calls to support customer service and radiologist requests; document all calls in the reading platform.
Route inquiries to Human Resources, Scheduling, Finance, Credentialing, and other departments to maintain efficient communication.
Monitor ImageNow for paperwork and calls related to outside reads; distribute faxes and complete data entry for portal clients.
Manage incoming mail and faxes, ensuring timely distribution to appropriate team members.
Oversee fax-related needs, including maintenance and troubleshooting.
Schedule Outside Read exams into Clario when possible.
Navigate multiple applications and systems as needed.
Assist with initiating IR physicians and case dispatching; confirm doctor-to-doctor communication and coordinate dispatch teams and anesthesiologists.
Provide professional, timely customer service to clients, radiologists, patients, and colleagues.
Monitor the �Assigned to TA� list and communicate with facilities to resolve issues promptly.
Communicate Teleradiology issues to managers and physicians.
Recommend process improvements to enhance efficiency and quality.
Maintain equipment in good working order.
Ensure timely and accurate report handling.
Monitor email and messaging systems and respond promptly.
Complete required continuing education and compliance training.
Collaborate effectively with team members and contribute to shared goals.
Maintain up-to-date knowledge of physician schedules and shifts.