About the position
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Telepharmacy Remote Dispensing Pharmacy (RDP) locations, we bring this promise to life with heart every day, and our Telepharmacy Technicians play a critical role in consistently delivering on our brand promise. As a Telepharmacy Technician, you will be responsible for all daily pharmacy operations, with Pharmacist oversight occurring from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the responsibilities of the Pharmacy Technician and are focused on managing day-to-day operations, execution, and performance while delivering operational and service excellence. Telepharmacy Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication with the Supervising Pharmacy/Pharmacist, and Telepharmacy Tech Team Leader. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
Responsibilities
- Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
- Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
- Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
- Completing all tasks related to controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory
- Contributing to positive patient experiences by showing empathy and genuine care
- Completing inventory activities, as permitted by law, and as directed by the Telepharmacy Technician Team Leader
- Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
- Remaining flexible for both scheduling and business needs
- Serving as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy Remote Dispensing Pharmacy
- Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
- Delivering additional patient health care services when the pharmacist is on-site
Requirements
- Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy
- Must be at least 18 years of age if the state board of pharmacy does not address or mandate a minimum age requirement
- Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
- National Certification (PTCB or ExCPT)
- 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred
Nice-to-haves
- 1-3 years previous experience as a Pharmacy Technician
- Advanced Certified Pharmacy Technician (CPhT-Adv)
- Ability to become immunization certified
- Previous experience in a pharmacy, retail, medical, or customer service setting
- Experience in an Inventory Specialist role
Benefits
- Full range of medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Numerous well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
