Telecommunicator Trainee

City of Miami Gardens • Miami Gardens, FL

4d • Onsite

About The Position

This is a non-sworn, full-time, non-exempt trainee position involving responsible technical and communications work in receiving emergency and non-emergency calls directed to the City of Miami Gardens Police Department and dispatching appropriate personnel and resources for police and emergency response services. Under the general supervision of the Telecommunications Supervisor or designee, the Telecommunicator Trainee participates in a structured training program designed to develop the knowledge, skills, and abilities necessary to perform emergency communications and dispatch functions. Duties involve operating a Computer Aided Dispatch (CAD) system, multi-line telephone systems, radio communications equipment, and related public safety technology systems. Incumbents must successfully complete all required training phases and obtain applicable certifications within the required timeframes as a condition of continued employment.

Requirements

• Requires a high school diploma or equivalent.
• Must successfully complete all required pre-employment assessments, including CritiCall testing and other communications aptitude evaluations as established by the Department.
• Must successfully complete all required Departmental training programs, including a certified State of Florida 911 Public Safety Telecommunicator (PST) Academy.
• Must obtain and maintain State of Florida 911 PST Certification and FCIC/NCIC certification, and NIMS training within timeframes established by the Department.
• Must possess and maintain a valid Florida driver’s license and satisfactory driving history throughout employment.
• Must be able to work all shifts, including nights, weekends, and holidays.
• Applicants selected for employment must successfully pass an extensive background investigation, fingerprinting, polygraph examination, and applicable CJIS/FCIC security requirements.

Nice To Haves

• Prior customer service, clerical, call center, dispatching, or public safety experience preferred.
• Ability to type a minimum of 30–35 words per minute preferred.

Responsibilities

• Receives and processes emergency and non-emergency calls for police services, obtaining accurate and critical information to determine the appropriate response.
• Dispatches police personnel and equipment using the Computer Aided Dispatch (CAD) system, radio systems, telephones, and related communications equipment.
• Enters, updates, and retrieves information from CAD, FCIC/NCIC, and other law enforcement communication systems.
• Provides information and referral assistance to the public regarding police procedures and services.
• Monitors multiple communication channels simultaneously and maintains situational awareness during emergency and high-volume incidents.
• Maintains accurate logs, records, and documentation related to calls for service and communications activity.
• Operates communications equipment and participates in routine testing and troubleshooting of systems and equipment.
• Responds calmly and professionally to stressful and emergency situations while gathering and relaying critical information.
• Attends and successfully completes required training programs, certifications, drills, and continuing education courses.
• Performs other related duties as assigned.

Benefits

• Employees who successfully complete Department-sponsored Telecommunicator training and certification may be required to enter into a Training Reimbursement Agreement for a specified period of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED