Telecommunications Technician

About the position

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

Responsibilities

• Install, maintain/repair and test residential/small business telecommunication service and broadband products such as: POTS, HSI, Networking, VDSL, Fiber to the Home.
• Enable the wireless/wired network on company-approved modems/routers.
• Connect wires and cables to terminals and attach/detach various kinds of hardware to wires, cables, buildings, poles and inside facility.
• Analyze and troubleshoot basic technical problems or issues.
• Perform continuity and/or conformance testing.
• Use test equipment (e.g., 965DPS, T-Berd, OTDR) and/or coordinate testing of customer lines.
• Read and interpret customer service orders, repair tickets, technical drawings, maps, blueprints, diagrams, etc.
• Interact with customers professionally and courteously via telephone or on the premises.
• Confirm/update trouble reported, or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services.
• Identify/explore additional revenue generation opportunities.

Requirements

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Drive company-provided vehicle.
• Requires a valid state drivers license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing.
• May require a CDL.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.