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Ferris Independent School District (TX) - Ferris, TX

posted about 2 months ago

Full-time - Entry Level
Ferris, TX
Executive, Legislative, and Other General Government Support

About the position

The Technology Technician serves as a single point of contact for all district staff, parents/legal guardians, and students to resolve various technology-related problems, including issues with computers, software, and communications services. This role involves performing on-site technical work to install and maintain computer equipment, network, and software applications at an assigned campus. The technician is responsible for responding to work order requests by diagnosing and repairing network, audio-visual, and computer hardware and software issues. Collaboration with other Technology personnel is essential to identify and resolve issues effectively. Additionally, the technician provides help desk support via email, help desk, or phone related to technology issues and manages the distribution of technology-related work orders.

Responsibilities

  • Receive support tickets and assist end-users such as staff, parents/legal guardians, or students to resolve problems related to district software and hardware.
  • Communicate with software and hardware vendors to resolve end-user problems.
  • Communicate professionally with staff, parents/legal guardians, students, other technicians, and administrators to detect and resolve end-user problems via helpdesk, phone, or email.
  • Install, relocate, and upgrade computers and peripherals.
  • Install network cabling and assist with troubleshooting networking equipment.
  • Install and configure software as needed.
  • Assign priority to and process technology-related work orders. Evaluate and recommend technology-related repairs and costs.
  • Analyze and identify trends in the help desk system and submit reports to administration accordingly.
  • Assist with the organization and distribution of technology-based material for classroom use.
  • Diagnose and repair network connectivity and hardware issues, including printers, telephony, and computing equipment.
  • Maintain and create technical documentation as required.
  • Maintain accurate records of time and materials required to perform repairs and service.
  • Maintain accurate inventory of all computing and presentation equipment on the campus and rectify/update on a regular schedule.
  • Assist with setup of Audio and Video equipment in large space venues as needed.
  • Provide Technical support for school events as scheduled by the campus or other departments.
  • Configure and adjust bell schedule for campuses and adjust schedule when necessary.
  • Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
  • Follow district safety protocols and emergency procedures.
  • Assist with on-boarding and training new personnel.

Requirements

  • High school diploma or GED
  • CompTIA A+ or industry equivalent certification (preferred)
  • Excellent customer service skills
  • Broad knowledge of computer hardware and software applications
  • Basic knowledge of networking principles
  • Basic knowledge of telecommunications (telephony) principles
  • Ability to troubleshoot and maintain network cabling and equipment
  • Ability to input large amounts of data accurately and in a timely manner
  • Ability to detect and resolve technology-related problems on Windows, ChromeOS, and MacOS operating systems
  • Ability to install, diagnose, and perform repairs on computers and peripherals
  • Possess strong verbal, written, organizational, and interpersonal skills
  • Ability to establish and maintain harmonious working relationships, demonstrating tact, diplomacy, and patience, with those contacted in the course of work

Nice-to-haves

  • 1 year of work experience in a technical support position (preferred)
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