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University of Texas at San Antonio - San Antonio, TX
posted 10 days ago
About the position
The University of Texas at San Antonio (UTSA) is seeking a dedicated individual to provide customer-centric delivery of IT services as part of the UTS Desktop Support Services team. This position is a tier I support role responsible for hardware and software support, troubleshooting, and optimizing digital computing and communications equipment. The role involves providing in-person, on-site, walkup, and remote assistance to meet the dynamic support requirements of faculty, staff, and students. The successful candidate will represent UTS in all customer service interactions, ensuring timely break-fix and service request fulfillment.
Responsibilities
- Provides technical support and knowledge in the operation, troubleshooting, and general function of faculty, staff and student computing technologies.
- Functions as a tier-one member of the Client Experience Services team, providing technical customer support in person and via remote channels.
- Responsible for workstation imaging, data backup, and operating system recovery.
- Provides training and support of software packages to staff, faculty, and management.
- Provides escalation support, guidance, and training to part-time student workers.
- Creates, reviews and updates knowledge articles, internal workflow documentation, and end user instruction.
- Administers network and active directory accounts and permissions.
- Administers specific UTS supported applications.
- Performs other duties as assigned.
Requirements
- High School graduation or GED.
- One (1) year of experience relating to network communication/computer system hardware and software.
- Demonstrated independent decision-making and problem-solving ability.
- Excellent verbal and written communication skills with the ability to explain technical concepts to users.
Nice-to-haves
- Associate's degree in computing technology-related field.
- Certification from one of the following: Microsoft/Apple/CompTIA/ITIL.
Benefits
- Salary Range: $43,000/Annualized, commensurate with education, experience and qualifications.
- 40 hours per week, non-exempt.
- Tobacco-free campus policy.
- Security sensitive position with background check requirement.
