Technical Writing Intern, Summer 2025

About the position

The Technical Writing Intern position at Visa is designed for individuals pursuing a degree in writing or a related field, who are eager to learn about technology and contribute to the creation of client-facing documentation. The intern will assist in developing user guides and manuals, ensuring that documentation is clear, accurate, and adheres to departmental guidelines. This role offers an opportunity to work collaboratively with various teams and gain hands-on experience in technical writing within a leading payments technology company.

Responsibilities

• Assist in the creation and maintenance of technical documentation, user guides, and manuals.
• Understand and adhere to department style and process guidelines.
• Understand product development methodologies in an Agile environment.
• Foster and maintain positive working relationships with other team members and key stakeholders.
• Research and document new and updated features for products.
• Improve existing documentation.
• Attend project meetings and report progress on a regular basis.
• Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation.

Requirements

• Currently pursuing a Bachelor's degree in writing, English, Journalism, Technical Communication, or a related field and graduating after December 2025.
• Strong written and verbal communication skills.
• Attention to detail and strong organizational skills.
• Ability to work independently and as part of a team.

Nice-to-haves

• Interest in technology and willingness to learn about new tools and systems.
• A portfolio with writing samples.
• Basic understanding of APIs and XML is preferred.
• Familiarity with technical writing tools such as MadCap Flare, Adobe FrameMaker, or similar.
• Experience with version control systems like Git.
• Previous experience or coursework in technical writing.
• Previous experience with DITA documentation and XML documentation tools.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program