About the position
KE2 Therm Solutions seeks to save energy, preserve the environment, and improve profitability for our customers by delivering energy-saving electronic solutions to the Heating, Ventilating, Air Conditioning and Refrigeration (HVAC&R) industry. We are recognized for having high quality, technologically advanced products that are easy to use, and for providing superior technical applications support before and after the sale. The technical writer will be responsible for writing, in English, clear operational, concise and accurate documentation for users, according to the standards and guidelines established in the team. In addition, the technical writer is responsible for any product content, from creation to publication of content. The role is a hybrid of in office and remote work.
Responsibilities
- Develop, write, and maintain high-quality technical documentation, including user manuals, installation guides, design or application guides, API documentation, and online HTML help guides.
- Independently gather information from subject matter experts to develop and maintain new material as well as update and maintain existing content.
- Proactively and effectively seek out information and resources to understand complex technical concepts and stay updated with the latest industry trends.
- Collaborate with engineers, product managers, and other stakeholders to gather information and ensure accuracy and completeness of documentation.
- Participate in engineering project team meetings to gather all necessary information to create or update the product documentation.
- Demonstrate resourcefulness in finding solutions to documentation challenges and continuously improve the quality and usability of technical content.
- Submit documents for review by product managers and engineering personnel. Work to resolve questions and differences that arise during the review process.
- Ensure product documentation complies with established formats and writing standards.
- Create and maintain a customer-facing content delivery platform (Documentation portal) for customers that contains all documentation relevant to products, presentations, white papers, drawings, etc.
- Perform other related tasks as required.
Requirements
- University degree in Technical Communication, Computer Science, Mechanical or Electrical Engineering, IT, or a related field.
- Minimum of 3 years of experience in technical writing, preferably in the building automation, refrigeration, or the HVAC industry.
- Engineering background (mechanical, electrical etc.) and/or hands-on experience in the HVAC industry.
- Strong experience with a Component Content Management Systems (CCMS) and additional experience working with HTML, XML, DITA, CSS, etc.
- Excellent English written and verbal communication skills.
- Strong working knowledge of Adobe InDesign, Adobe Illustrator, Microsoft Word and/or Visio.
- Attention to detail and strong organizational skills.
- Ability to quickly grasp complex technical concepts and make them easily understandable.
- Ability to work independently and as part of a team.
Nice-to-haves
- Good knowledge of REST APIs and understanding complex technical concepts related to APIs and familiarity with tools such as Swagger/OpenAPI, Postman, or similar.
- Experience with frontend languages (HTML, CSS, JavaScript)
- Experience with structured writing, such as DITA
- Working Experience in an Agile development framework
- Knowledge of refrigeration, HVAC, and building controls.
