Technical Training Manager - i2G Systems

Kastle Systems•Plymouth, MI

3h•Hybrid

About The Position

The Technical Training Manager is responsible for training and support to i2G Systems employees, subcontractors, and clients on our portfolio of product lines and engineered systems. The Technical Training Manager will interact directly with the Engineering and Development teams to become a subject matter expert (SME) on new and existing products. The position will work with our Media Production Specialists and Technical Trainers to publish coursework and training content. The position will require providing one-on-one and group training as required to complete the assigned mission. You will work with Regional Office management to determine location, needs and schedule for upcoming training classes. Prior team leadership or management are a requirement for the success of this position as you will be responsible for identifying team members’ ability to meet the defined metrics of their positions. A strong desire to educate others and willingness to share your knowledge with others is mandatory for this position. You will be required to pivot quickly, welcome change, and possess the ability to foresee problems before they arise.

Requirements

Ten (10) or more years’ experience with access control, video systems or other related electronic systems.
Previous position of responsibility for internal support and development of installation and sales teams, with client focused delivery.
Be extremely flexible with your schedule
Being a highly effective communicator with strong leadership skills
Possess a thorough understanding regarding the installation and service of standard Electronic Security technology within Datacenter environments, to include, but not limited to, Access Control, Video Management, Intercom, and Intrusion Detection Systems
Thrive in challenging environments
Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters
Knowledge of Serial Communication (RS232, RS485)
Knowledge of IP, Ethernet and networking protocol and structured cabling technologies
Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire and electrical systems
Read and interpret construction documents and wiring diagrams
Ability to present training classes in a clear, professional manner that inspires learning and adapts to different knowledge levels as required
Manage and direct national team of Technical Trainers. Develop a training program and schedule of events.
Ability to follow and teach installation, testing, and troubleshooting procedures outlined by I2G System Systems
Ability and desire to work well with other departments and teams (Development, L&D, Support, HR and Regional Management, and Corporate Executive)
Ability to write and develop training material
Demonstrated ability to accept responsibility and manage development projects and support responsibilities with limited supervision
Ability to travel within the US to support technician training efforts in regional business areas

Responsibilities

Prepare reports for company leadership to summarize training progress, milestones, challenges, and achievements.
Maintain resources required for successful training environments.
Identify potential risks to the business and develop trainings to mitigate them.
Create onboarding pathways for new hires and upskilling programs for existing staff, ensuring alignment with industry standards and internal best practices.
Establish a technical certification and competency matrix to support employee development and career progression.
Coordinate with department leads to ensure training content remains current, effective, and aligned with operational needs.
Assist in aligning new offices with company-wide training.
Monitor future organizational needs in training and process development as the company grows.
Design, develop, and implement standardized training programs for technicians and project managers across all locations.
Collaborate with Management to determine training needs for technicians, develop curriculum to support and accelerate time-to-performance of new technicians, and provide recurrent training to existing technicians.
Develop progress reporting and evaluation standards/development improvement plans for technicians and develop metrics to report overall performance of the field teams (productivity and quality).
Deliver training classes for technicians (remotely and on-site) on all i2G System’s installation/technical procedures and quality control standards
Manage the Training Center (scheduling, use, and inventory to ensure it has the tools to provide training and support for current products)
Effectively communicate i2G Systems policies, procedures, and reporting requirements
Communicate and train on code compliance and accepted industry installation standards.