Technical Support

Denso • Battle Creek, MI

1d

About The Position

Provides support to end-users on a variety of issues. Identifies, researches and resolves technical problems. Responds to telephone calls, e-mail and employee requests for technical support. Performs software and application installation and upgrades. Documents, tracks and monitors problems to ensure resolution in a timely manner. Administers end-user workstations and supports end-user activities. Sets up desktops, installs software, sets up printer connections, changes out peripherals and cleans hardware. Receives and routes tickets to more experienced Help Desk Administrators as required. Performs other duties as assigned.

Requirements

• Associates degree in related field
• 0-3+ years' experience
• Knowledge of information systems policies, procedures and terms
• Knowledge of hardware components and software applications
• Ability to read and understand technical documentation
• Skills to investigate information using several distinct sources in situations where problems are limited and solutions are not readily apparent
• Written and verbal communication skills to interpret information or formulate responses to internal customers based on general knowledge of products, programs or procedures
• Customer service and problem-solving skills
• Organizational skills including attention to detail, time management and multi-tasking skills
• Eager to learn and support new systems and applications

Responsibilities

• Provides support to end-users on a variety of issues.
• Identifies, researches and resolves technical problems.
• Responds to telephone calls, e-mail and employee requests for technical support.
• Performs software and application installation and upgrades.
• Documents, tracks and monitors problems to ensure resolution in a timely manner.
• Administers end-user workstations and supports end-user activities.
• Sets up desktops, installs software, sets up printer connections, changes out peripherals and cleans hardware.
• Receives and routes tickets to more experienced Help Desk Administrators as required.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree