Technical Support Specialist

$62,400 - $62,400/Yr

AgreeYa Solutions - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Technical Support Specialist will be responsible for ensuring that employees can effectively use software and hardware to complete their daily tasks. This role involves troubleshooting technical issues, providing support for computer systems, and maintaining system functionality. The position is part of a high-performing team within a rapidly growing software solutions company.

Responsibilities

• Answering employee questions regarding technical issues.
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings, and permissions to fix computer issues.
• Generating sign ins for new hires during the onboarding process.
• Updating employees on the status of their service requests.
• Logging all service requests and updating requests as needed.
• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Maintains system functionality by testing computer components.
• Resolves technical support requests representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Requirements

• Associate's degree or above in computer science, information systems, or related field.
• Prior experience working on a Helpdesk, in IT, or similar technical function.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.
• Excellent problem-solving skills and ability to prioritize multiple tasks efficiently.
• Good communication skills, both verbal and written, with an ability to convey technical information to a non-technical audience.
• Customer-service focus.
• Collaborative mindset.
• A process improvement mindset.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Nice-to-haves

• A bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.

Benefits

• Dental insurance
• Health insurance
• Vision insurance