Technical Support Engineer ( Chicago or Boston )

$65,000 - $80,000/Yr

Press Ganey - Chicago, IL

Full-time - Entry Level

Chicago, IL

Publishing Industries

About the position

Reporting to the Director of Technical Support, the Technical Support Engineer provides technical support to our clients and contributes to the implementation of new data collection and reporting applications that leverage the Forsta HX platform. The candidate must possess computer programming skills and have a working knowledge of Web technologies (HTML, CSS, DOM, JavaScript). Knowledge of component-based software development, SOAP and REST API Web Services are a plus.

Responsibilities

• Respond to a wide range of product-related and technical questions regarding the use and operation of our products.
• Troubleshoot complex Client Issues involving Javascript programming logic, database reporting, and survey programming workflow.
• Assist clients in developing Survey Page design using HTML and CSS.
• Develop Survey Programming solutions for clients using client side scripting.
• Communicate with clients via email & phone to troubleshoot issues and clarify requirements.
• Follow company security and privacy policies and related procedures, and ensure proper safeguarding of information and data made accessible to you.

Requirements

• Strong communication, interpersonal and problem solving skills.
• Experience in programming and a sound understanding of how web-based solutions are built.
• Good knowledge and experience of front-end technologies (primarily JavaScript, HTML and CSS).
• Good knowledge of relational databases (MS SQL) and server-side Jscript/JavaScript.
• Knowledge and some experience with Web APIs and integration between web applications (SOAP and REST).
• Knowledge of Python Programming is a plus.
• Knowledge of SSO (OIDC or SAML2) is a plus.
• Knowledge of libraries such as YUI and jQuery would be an advantage.
• Proven analytical skills; you enjoy 'figuring out' things out.
• Your ambition is not solely in the pure software developer role but rather in client interaction.
• Structured and independent work style.
• Ability to communicate technical issues in a clear manner.
• Strong work ethic.

Nice-to-haves

• Knowledge of Python Programming.
• Knowledge of SSO (OIDC or SAML2).
• Knowledge of libraries such as YUI and jQuery.

Benefits

• Competitive salary range of $65,000 to $80,000.
• Discretionary bonus or commission tied to achieved results.
• Comprehensive benefits package.