About the position
If you think you could support Visa as an Associate Systems Application Analyst, we want to hear from you - together, let's make Visa a great place to work. Support and advocate for Visa clients comprised of financial institutions and vendors. Properly escalate incidents promptly per support guidelines and procedures. Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques. Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues. Work simultaneously and independently on multiple platforms. Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance. Support scheduled changes. As we reimagine work, it's important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion. This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Responsibilities
- Support and advocate for Visa clients comprised of financial institutions and vendors
- Properly escalate incidents promptly per support guidelines and procedures
- Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
- Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
- Work simultaneously and independently on multiple platforms
- Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
- Support scheduled changes
Requirements
- Bachelor's degree, OR 3+ years of relevant work experience
- 2 or more years of work experience
- Basic Knowledge of networking
- Basic Understanding of message flow with the ability to gain an in-depth understanding
- Exposure to Unix/ bash or shell scripting is an added advantage
- Basic understanding of API monitoring/reading logs
- Exposure to ITIL standard ticket practices/Service Now experience a plus
- Basic Understanding of File transfer protocol
- Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred
- Previous IT Operations/Service Desk experience desirable, but not essential as training will be given
- Experience with ISO 8583 or equivalent messaging protocol
- Ability to work effectively as part of a team and individually (self-starter)
- Accepts responsibility for own workload management and escalates / seeks advice & guidance where required
- Ability to make decisions based upon information available, present recommendations and deal with moderate challenges
- Strong verbal and written communication skills
- Takes ownership through to incident resolution
- Assesses urgency of incident, completes analysis, and applies sound logic and problem-solving techniques
- Client focused ethos with the ability to interact across all management levels
Benefits
- Medical
- Dental
- Vision
- 401 (k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
