Technical Service Engineer

Teknor Apex - Pawtucket, RI

- Mid Level

Hybrid - Pawtucket, RI

Plastics and Rubber Products Manufacturing

About the position

The Technical Service Engineer role is a specialist in polymer-based material solutions for the Wire & Cable (or Electrical & Electronics) market. This role evaluates customer application needs and recommends or develops new materials to meet customers' material requirements and performance specifications. Responsibilities include various polymer and composite technologies; conducting in depth product development utilizing project management and product development principles and reporting and presenting the technology to senior management and industry experts. The successful candidate will work in a collaborative team environment with internal and external team members and represent Teknor Apex technology to its customers.

Responsibilities

• Provide technical leadership to the assigned market segment, support new business development within the segment, and present technical findings and recommendations to senior management and customer technical leadership.
• Engineer solutions by understanding customer and market needs.
• Perform customer application analysis to create innovative market solutions, aligning with business goals.
• Employ multiple approaches for material selection based on design objectives such as end application physical requirements, continuous use temperature requirements, and cost etc.
• Collaborate with the commercial team to enhance engagement of Teknor Apex with customers at the technological level.
• Participate in Customer visits and provide technical support to ensure successful implementation of Teknor Apex's products.
• Process optimization and troubleshooting of Teknor Apex's products at customer facilities.
• Offer working knowledge to assist customers with process and design recommendations to improve efficiency, quality, or performance.
• Collaborate with the commercial and R&D team to help build the pipeline of future application opportunities, ensure technical success of the opportunities, and enable business closes resulting in a profitable future for Teknor Apex.
• Identify and communicate product needs (material specification and application requirements) within the organization to enable new business growth.
• Recognize product gaps within the Teknor Apex portfolio, as compared to material specifications and market needs.
• Conduct benchmarking and performance tests on materials and finished products, analyze product performance data and lab test results for root cause analysis and corrective actions, as needed.
• Perform competitive material assessment.
• Develop methods as needed to characterize material solutions in the lab to meet cost, performance, industry standards, and desired life cycle behavior.
• Establish a correlation of the efficiency of the customers process with proposed materials.
• Promote Teknor Apex's visibility in the marketplace by participation in relevant technical conferences and expositions, as well as industry/government/academia initiatives.

Requirements

• Bachelor's degree in engineering, Materials Science, or equivalent required.
• Master's Degree or higher preferred.
• At least 5 years of related experience with application development using plastics materials and compounds, preferably in the Wire & Cable (or Electrical & Electronics) Industry.
• Detailed knowledge of various melt processing methods, equipment and technologies.
• Understanding of material properties, processing effects, and application/part design.
• Proven track record of material selection, recommendation, and application validation and/or product launch.
• Knowledge of polymeric materials and various flame-retardant chemistries and mechanisms is a plus.
• Able to read and interpret applicable Global industry standards (i.e. UL, IEC standards).
• Regional travel as required - may be required to travel up to 25-50% of the time.