Technical Service Engineer II

About the position

Technical Service Engineers (TSEs) serve as technical consultants and support specialists, working closely with ARGO customers and internal teams to ensure successful software implementations, upgrades, and ongoing support. TSEs provide installation, configuration, troubleshooting, and technical recommendations across ARGO solutions and third-party technologies. Depending on experience level, responsibilities may include leading architecture discussions, mentoring, and managing complex technical projects.

Responsibilities

• Provide technical support during software implementations and upgrades.
• Install, configure, and troubleshoot ARGO and third-party software solutions.
• Collaborate with customers and internal teams to deliver technical recommendations and resolve complex issues.
• Participate in or lead architecture discussions and system design planning.
• Analyze and interpret application logs, traces, and performance data.
• Develop and maintain technical documentation for internal and external use.
• Assist in training users and creating support materials.
• Support multiple concurrent projects and manage time-sensitive deliverables.
• Travel as required.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field required.
• Entry-level: 1-3 years in technical support or implementation.
• Mid-level: 4-6 years with increasing responsibility.
• Senior-level: 7+ years with consulting and leadership experience.
• Proficiency in Microsoft Windows OS technologies (IIS, Active Directory, MSMQ, Terminal Services).
• Strong understanding of networking concepts (TCP/IP, firewalls, load balancers, HTTP, SNA).
• Relational database experience (SQL Server and/or Oracle), including SQL syntax and performance tuning.
• Scripting and automation skills (Batch, PowerShell).
• Familiarity with application development environments (ASP.NET, C#, C++).
• Ability to analyze logs and traces for root cause analysis.
• Excellent problem-solving, communication, and documentation skills.
• Ability to work independently and collaboratively in high-pressure environments.

Nice-to-haves

• Experience supporting large-scale financial or healthcare institutions preferred.
• Experience with InstallShield or similar packaging tools.
• Load testing and performance tuning experience.
• Consulting experience with enterprise clients.
• Experience developing training materials and conducting user training.
• Familiarity with cloud environments and virtualization technologies.