Technical Sales Specialist

About the position

A sales and sales support role responsible for servicing an assigned mix of Channel Partners and direct accounts, supporting field-based business development/sales resources, and supporting execution of day-to-day sales operations.

Responsibilities

• Maintain regular contact with assigned accounts and Channel Partners to ensure healthy relationships.
• Use & maintain the company's CRM system as per guidelines & standards.
• Qualify accounts per internal standards for size and product usage.
• Notify management of accounts that may qualify as developmental or key accounts.
• Compile & present price and delivery quotations.
• Follow-up on open quotes to secure the business and obtain feedback regarding the competitiveness.
• Process warranty claims & customer complaints.
• Render support to field-based business development personnel.
• Liaison & follow up with internal resources.
• Review/validate customer purchase orders.
• Monitor/track the progress of critical orders and communicate status to concerned parties.
• Provide back up for other sales resources in their absences (as circumstances may require).
• Communicate with sales management regarding status of accounts and/or issues of note.
• Other duties may be assigned.

Requirements

• Customer service or technical sales experience.
• Remote selling experience, i.e. via phone and e-mail.
• Competency with Microsoft Office suite of applications.
• Able to effectively communicate via phone and in writing (e-mail).
• Able to work in an office environment; possibly seated and on a phone for long periods.