Technical Project Manager

Bridgeline • Garden City, NY

2d • Hybrid

About The Position

Bridgeline Digital is seeking a Technical Project Manager with an interest in digital engagement technologies and a desire to grow with a dynamic company. This role offers significant opportunities for advancement within a fast-paced, exciting environment. Bridgeline Digital specializes in helping customers maximize their complete digital experience, integrating Search, Web Content Management, eCommerce, eMarketing, Social Media management, and Web Analytics. Their platforms power thousands of customers, from SMBs to Fortune 1000 companies, and they have been recognized as a leader in their field. The ideal candidate is a self-starter, experienced, creative, passionate, and multi-faceted individual skilled in managing technical engagements. They should also be experienced or interested in driving new AI-powered capabilities and expanding company offerings. This role requires product expertise, acting as a trusted advisor to customers by understanding their goals, providing project leadership, and defining/implementing business requirements for successful implementation.

Requirements

• At least 5 years of project management experience.
• Strong project management skills and experience managing multiple projects simultaneously, including creating and managing project plans and documenting project requirements.
• Excellent communication, customer presentation, and writing skills.
• Experience working with web technologies and software implementations.
• Experience with the design and development of interactive web applications and software implementations.
• Understanding of web technologies and third-party applications and platforms.
• Competencies in MS Office, MS Project, JIRA/Confluence bug tracking and other related project management software and common communications tools is required.
• Knowledge of Search, Content Management, Web Analytics, eCommerce and/or eMarketing Systems.
• Experience with AI-enabled search, personalization, or analytics.
• Experience collaborating with engineering and data science teams, translating business requirements into AI-enabled capabilities, and delivering measurable, data-driven outcomes.

Nice To Haves

• Experience delivering SalesForce engagements.
• PMP Certification is a plus.

Responsibilities

• Become a single point of contact for implementation projects and new opportunities, maintaining the role of manager/consultant and trusted advisor.
• Understand implementation goals and objectives to develop detailed specification documents and create tasks for the project team (business stakeholders, digital strategists, UX architects, web designers, UI developers, application engineers, and IT resources), and be actively involved in all aspects of the implementation lifecycle.
• Develop and manage the project schedule and work with discipline leads and project teams on timely plan execution.
• Monitor day-to-day activities of the project team and ensure work is progressing according to plan.
• Oversee all work efforts and manage project budgets weekly to ensure profitability, including forecasting percent project complete and recognized revenue.
• Conduct weekly status meetings with clients, including updated project status reports, project plans, and key tasks.
• Actively monitor project health, risks, and scope creep to identify potential gaps, while proactively working with the project team to offer solutions.
• Provide overall strategic expertise to ensure approaches and solutions correspond to business objectives and future needs.
• Consistently manage client expectations to ensure the highest quality of service delivery, including conducting milestone or quarterly project reviews with business stakeholders.
• Identify, negotiate, and document new opportunity proposals, including the creation and delivery of change requests, post-implementation retainers, and new projects.
• Provide strategic guidance to customers.
• Train customers on product capabilities.
• Lead the charge in creating happy, reference-able customers while promoting Bridgeline Digital’s value.

Benefits

• Competitive base salary and benefits
• Paid vacation and holidays
• 401K
• Opportunities for personal development
• Work with the newest development and digital engagement technologies
• An organization where suggestions are encouraged and your influence can be felt within the company
• Professional development and career advancement opportunities
• Inspiring, fast paced, and flexible environment with a work hard / play hard culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed