Technical Manager

iLOQ • Houston, TX

7d • Remote

About The Position

iLOQ is an international technology company that provides self-powered digital locking and mobile access management solutions that have revolutionized the locking industry by enabling battery-free and cable-free digital locking. Our technology offers high data security, unparalleled access control, and cost-efficient lifecycle management, delivering significant savings for customers in multi-residential, critical infrastructure, healthcare, education, commercial, and university sectors. Founded in Finland in 2003, iLOQ has built a strong presence in more than 13 countries and is recognized as a market leader in sustainable digital locking and access-sharing solutions. Thanks to our multimillion-dollar investments in product innovation, R&D, and brand building, we are expanding rapidly in North America. This role is for a digitally minded Technical Manager to join the team and support iLOQ’s rapid expansion across North America. The disruptive technology is generating high demand, and the Technical Manager will be responsible for supporting customers and sales force across multiple industry verticals, managing the complete portfolio of sustainable locking and access management systems, electromechanical locks, cylinders, and digital locking solutions. The role also serves as a Project Manager, overseeing the integration of the iLOQ application with various software platforms to ensure market-ready implementation while adhering to project timelines.

Requirements

• Minimum 5 years of relevant professional experience, with at least 3 years in a technical training role within a similar product sector (EAC, AI, door entry, locks, access control, smart locks, etc.).
• Strong project management skills with experience working across divisions and internationally, including with outsourced integration engineering firms.
• Robust understanding of modern mobile technologies, digitalization trends, and electromechanical digital solutions.
• Extensive IT expertise, especially in APIs.
• Proficiency in MS Office, especially PowerPoint.
• Exceptional customer service and communication skills (both verbal and written).
• A structured mindset with strong attention to detail.
• A positive attitude with the ability to work effectively across multiple departments and global offices.
• Analytical skills with an affinity for complex problem-solving and time management.
• Self-sufficient, organized, and pragmatic—you take initiative and get things done.

Nice To Haves

• Technical degree preferred but not required.
• Preferred experience in product management, R&D, or sales.
• Multichannel sales experience serving diverse customer and industry types is a plus.

Responsibilities

• Provide product and software training for iLOQ’s U.S. and Canadian sales teams, onboard channel partners, and end-users/customers.
• Continuously develop and update training materials (content, documentation, processes, etc.) and ensure successful implementation through regular follow-ups with internal and external stakeholders.
• Manage and coordinate information sharing with iLOQ Technical Managers in other regions.
• Support product integration with end-user databases using APIs.
• Conduct market research to prioritize necessary software integrations in the multifamily housing, residential, and commercial sectors to ensure a smooth market entry.
• Serve as the main point of contact for IT-related matters, both internally and externally.
• Provide technical sales support, including quotations, contract and RFP management, and handling complex technical inquiries.
• Collaborate cross-functionally with teams across R&D, Product Management, Supply Chain, Sales, Marketing, and Services.
• Support channel partners, drive customer satisfaction, and help improve the Net Promoter Score (NPS).
• Stay up to date on industry trends, competitor products, emerging technologies, and new product developments.
• Uphold iLOQ’s core values and commitment to innovation.

Benefits

• competitive compensation
• excellent healthcare benefits
• a 401(k) plan
• opportunity to work with state-of-the-art technology and sustainable products
• opportunities for personal and professional growth in an international company with deep Scandinavian roots and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed