Technical Customer Success Manager- EAST

Honeycomb.io

15h • CA$160,071 - CA$188,238 • Remote

About The Position

In this Technical Customer Success Manager role, you’ll be joining a growing Customer Success team and helping us to drive adoption of Honeycomb and success of our customers in their journey with Observability in our post-sale accounts.

Requirements

• At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
• Previous Customer Success, Technical Account Management, Sales or Customer Services experience
• Strong organizational skills and ability to handle many simultaneous conversations in email and chats
• Deep process orientation and willingness to test, establish and document new processes in a startup environment
• Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
• Working knowledge of the Enterprise software subscription lifecycle and associated processes
• Excellent written and verbal technical communication skills

Nice To Haves

• Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
• Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)

Responsibilities

• Own the post-sales relationship for a portfolio of accounts
• Drive value & outcomes with technical sponsors and champions
• Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
• Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
• Represent the customer in internal meetings with Engineering and Product Management
• Partner with the rest of our team in East to grow our brand and business in the region
• Keep up to date on Honeycomb technologies and product offerings

Benefits

• A stake in our success - generous equity with employee-friendly stock program
• Our pay is based on transparent levels relative to experience
• Time to recharge with unlimited PTO
• A distributed-first mindset and culture
• Home office, co-working, and internet stipend
• Full benefits coverage for employees, with additional coverage available for dependents
• Up to 16 weeks of paid parental leave, regardless of path to parenthood
• Annual development allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed