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AmTrust Financial Servicesposted about 1 month ago
Full-time • Mid Level
Hybrid • Nashua, NH
Insurance Carriers and Related Activities
About the position
AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Technical Claims Specialist to support training efforts in our Worker's Compensation Claims Department.
Responsibilities
- Create and deliver technical training on the claim lifecycle, including coverage analysis, investigation, litigation management, jurisdictional compliance, reserving practices, return-to-work efforts, cost containment strategies, etc.
- Partner with direct manager to ensure system access, equipment, and day one experience are smooth and consistent for new hires.
- Provide coaching, mentorship, skills assessment, and individualized development plans to foster career growth for new hires.
- Develop Claims Associates during their initial two-week training, including skill-building and case study analysis.
- Tailor training programs to meet the evolving needs of individual zones and branch offices.
- Provide leaders with consistent updates on onboarding and training programs.
- Manage or participate as a Subject Matter Expert (SME) in complex projects and initiatives for the WC line of business.
Requirements
- 7-10+ years of Workers Compensation claim handling experience.
- Excellent organizational, leadership, communication, and time management skills.
- Ability to mentor, train, and be a leader within the organization.
- Strong communication skills with ability to present to senior leadership.
- Knowledge source for adjusters.
- Ability to independently manage multiple projects and project teams.
- Strong listening and communication skills.
- The ability to travel 30% or more of the time.
- Ability to work in a matrixed organizational structure.
Nice-to-haves
- CPCU, AIC designation, adjuster licensing program or other industry training programs.
Benefits
- Medical & Dental Plans
- Life Insurance, including eligible spouses & children
- Health Care Flexible Spending
- Dependent Care
- 401k Savings Plans
- Paid Time Off
