About the position
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Do you have a 'customer-first' mindset and enjoy using your broad technical skills while working with business domain experts and application developers to bring advanced products to market and facilitating making the dream of home ownership a reality for millions of Americans? You will support efforts to increase the efficiency and enhance the customer experience of IT products and services for our business teams. This includes working closely with domain aligned teams to optimize workflows and support the delivery of business solutions. We are searching for a technically savvy Business Relationship Management professional who enjoys interacting with both technical staff as well as business representatives.
Responsibilities
- Delight our customers by providing efficient services, transparent communications and great customer support
- Partner and collaborate with a wide spectrum of IT and business partners to influence effective workflow solutions and great customer experiences
- Identify and champion opportunities for automation and efficiencies across the enterprise
- Act as an honest broker between app and infra teams to ensure consistent and timely delivery of business priorities
Requirements
- Bachelor's degree in computer science or related field; or equivalent work experience
- 2-4 years professional experience within Information Technology
- 2+ years of experience in CI/CD Pipeline, Cloud Computing, Containerization, Storage, Operating Systems, Middleware, Databases, Network, Business Resiliency, Information Security, Collaboration and Lifecycle Productivity Tools
- 2+ years of full-lifecycle customer engagements, championing change and technical stakeholder engagement
- 2+ years of customer engagement and efficiency improvements
- 2+ years of effective communication (oral and written) and collaboration across teams in a matrixed environment
Nice-to-haves
- Excellent collaborator, communicator, and fantastic teammate
- Be agile and comfortable working across organizational and technical boundaries to find solutions to nebulous problems
- Provide outstanding customer service and support
- Broad technical knowledge
Benefits
- Competitive compensation
- Market-leading benefit programs
- Annual incentive program
