This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
IQGeo is seeking a Technical Author to support our Web and Mobile Software Engineering efforts for domestic and international enterprise customers. This role joins a dynamic team that enjoys working with complex applications and products that utilize software, GIS, engineering, and problem-solving skills. Our flexible scheduling and outstanding benefits support success in a highly creative, innovative, and energetic company.
Responsibilities
- Write User Guides, Installation Guides, and Developer Guides.
- Validate documentation against the user interface.
- Analyze and redesign documentation for improved usability.
- Create HTML help systems through MadCap Flare.
Requirements
- Experience building and maintaining product documentation including User Guides, Installation Guides, Developer Guides, and Release Notes.
- Experience creating technical documentation using MadCap Flare or similar tools.
- Single sourcing to produce different variants of documentation from the same source.
- Knowledge of handling documentation as 'code' (to be able to implement content reuse and future-proofing techniques).
- Experience validating product documentation against the related product.
- Experience working with agile development teams to understand the functionality to be documented.
- An eye for verbal consistency and an appreciation of tone and style.
- Quality proofreading skills and attention to detail.
- Experience creating visuals to explain concepts and processes.
- Excellent oral and written communication skills, able to present technical concepts to engineering stakeholders.
- US citizenship or permanent residency required.
- Fluent written and spoken English.
Nice-to-haves
- Significant experience analyzing and redesigning documentation for improved usability.
- Experience producing API documentation.
- Experience producing documentation for mobile applications.
- An understanding of responsive layouts and ability to apply techniques to display content on different types of devices.
- Experience working with Manula (manual creation software).
- Experience with Geospatial Information Systems (GIS) or web mapping.
- Experience within the telecommunications and/or utilities industries.
- Writing for a global audience.
- Writing for translation and localization.
- Experience using industry-standard style guides like Microsoft or Chicago Manuals of Style.
- Experience using Git or other distributed version control systems.
Benefits
- Medical, Dental, Vision, Life insurance: monthly premiums are paid 100% for employee, spouse, and family! No contribution to benefit plan!
- STD/LTD insurance fully paid.
- Generous PTO with 8 paid holidays plus 2 'floating' holidays.
- Paid charity/volunteering day each year.
- Enhanced maternity leave policy (full-pay 3 months, half-pay 3 additional months) after 2 years of service.
- 401k Safe Harbor contribution, fully vested day one.
- Mentor program.
- Home office support for remote workers.
