Tech Service Desk (After Hours)

Unisys•Salt Lake City, UT

3d•Onsite

About The Position

This role involves answering moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network and user administration. The position escalates complex problems to other resolver teams or vendors, utilizing problem-solving and analytical skills to effectively resolve challenging incidents. It also supports L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries. This position requires the candidate to be within 30 miles of the Salt Lake City, Utah office. The role may require access to export-controlled commodities and technology, and applicants must be eligible for any required U.S. Government authorizations.

Requirements

High School Diploma or GED required
Generally, 1-2 years’ experience in area of responsibility
Working knowledge of data and voice network concepts
Languages: English and local languages of the countries it supports.
MUST BE IN 30 MILES FROM THE SALT LAKE CITY UTAH OFFICE

Nice To Haves

May require technical certification or Associate Degree

Responsibilities

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Handles support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.