Caribou Coffee Operating Company - Little Canada, MN

posted 2 months ago

Full-time - Entry Level
Little Canada, MN

About the position

The Team Member at Caribou Coffee plays a crucial role in delivering exceptional guest experiences and crafting high-quality beverages. This position emphasizes the importance of teamwork, guest interaction, and adherence to Caribou's standards and values, ensuring that every customer leaves with a positive impression.

Responsibilities

  • Provides incredible Guest Service by developing personal ongoing relationships with guests.
  • Practices active listening and connection with guests.
  • Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality.
  • Makes enthusiastic and knowledgeable recommendations to delight guests.
  • Creates day-making experiences that spark a chain reaction of GOOD.
  • Hand-crafts beverages to order per Caribou standard operating procedures.
  • Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
  • Floats between barista and guest service, fulfilling all team member roles and responsibilities.
  • Takes guest orders & manages cash drawer, following all cash handling policies and procedures.
  • Maintains the look and feel of a well-run store by following cleanliness, sanitization, and organization standards.
  • Actively thinks and acts upon what the team and guest will need in the future.
  • Differentiates between problems that can be solved directly and when to ask for leader support.
  • Understands that the team is managing multiple priorities and willingly takes direction from leaders.

Requirements

  • Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
  • Must be at least 16 years of age.

Nice-to-haves

  • Restaurant, retail or guest service experience.
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