About the position
At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! today and be part of the ‘Bou Crew! The Team Member is the core of the Caribou experience. They are responsible for creating day making experiences through delivering unparalleled guest service, making world-class hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.
Responsibilities
- Provides incredible Guest Service by developing personal ongoing relationships with guests.
- Practices active listening and connection.
- Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality.
- Makes enthusiastic and knowledgeable recommendations to delight guests.
- Creates day making experiences that spark a chain reaction of GOOD.
- Hand-crafts beverages to order per Caribou standard operating procedures.
- Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures.
- Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities.
- Takes guest orders & manages cash drawer and follows all cash handling policies and procedures.
- Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards.
- Actively thinks and acts upon what the team and guest will need in the future.
- Differentiates between problems that can be solved directly and when to ask for leader support.
- Understands that the team is managing multiple priorities and willingly takes direction from leaders.
Requirements
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
- Must be at least 16 years of age.
Nice-to-haves
- Restaurant, retail or guest service experience.
