About the position
As a Team Member at Applegreen USA, you will play a crucial role in providing exceptional customer service to travelers at our various travel plazas. Our mission is to refresh travelers on their journey, and you will be at the forefront of this effort. You will be responsible for a variety of tasks that ensure our customers have a pleasant experience while visiting our locations. This includes engaging with customers in a friendly and helpful manner, operating the point-of-sale (POS) system, and processing accurate payment transactions. You will also be involved in food preparation and service, ensuring that all food handling procedures are followed meticulously. Your role will require you to maintain cleanliness and organization in your workstation, stock supplies, and assist in various kitchen-related tasks. You will be expected to actively promote our products through cross-selling and up-selling techniques, while also maintaining a solid knowledge of the menu and services we offer. This position is part-time and requires flexibility in scheduling, including the possibility of working days, nights, weekends, and holidays.
Responsibilities
- Provide exceptional customer service to travelers.
- Operate the point-of-sale (POS) system and process payment transactions accurately.
- Follow food handling procedures including wrapping, labeling, dating, stocking, storing, and checking temperatures of products.
- Prepare and serve quality food while maintaining cleanliness in the kitchen.
- Stock, clean, and sanitize workstation and equipment.
- Engage in positive interactions with customers to enhance their experience.
- Cross-sell and up-sell products to customers.
- Maintain knowledge of products and services available in the plaza.
- Follow brand standards and food safety requirements.
Requirements
- Customer service experience preferred.
- Cash handling experience preferred.
- Ability to stand and walk for extended periods.
- Ability to frequently bend, twist, lift, and carry at least 40 pounds.
- Ability to speak, read, and comprehend instructions and policy documents.
- Ability to converse comfortably with customers.
- Availability to work a flexible schedule including days, nights, weekends, and holidays.
- Regular and consistent attendance and punctuality.
Benefits
- Flexible Schedules
- 401(k) with Company Match
- Earned Wage Access - Pay on Demand
- Employee Referral Bonus
- Meal Discount
- Pet Insurance
