Team Leader

$17 - $28/Yr

VSP Global - Melville, NY

Full-time - Entry Level

Melville, NY

Ambulatory Health Care Services

About the position

With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained. Oversee the work of the division/team staff and manage the daily work volume including service agreements with business partners. Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations. Coordinates with other units/departments to facilitate special requests, changes in processes, and resolution of workflow/production issues. Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures. Develop and monitor schedules for primary areas of responsibility for assigned staff. Acts as point of contact for escalated client or internal business partner issues; responds to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction. Support department and strategic initiatives by meeting target goals and objectives set by management. Participates and offers input in the hiring and interview process for open positions within the Division.

Responsibilities

• Provide lead support to the division/team staff with minimum supervision.
• Coordinate workflow to ensure unit performance is maintained.
• Oversee the work of the division/team staff and manage daily work volume including service agreements with business partners.
• Monitor team performance and provide coaching and counseling.
• Apprise supervisor of successes and concerns and provide input for performance evaluations.
• Coordinate with other units/departments to facilitate special requests and resolve workflow issues.
• Ensure all department processes and performance standards are documented accurately.
• Develop and maintain department procedure manuals.
• Train division/team employees on current or revised unit processes and procedures.
• Develop and monitor schedules for assigned staff.
• Act as point of contact for escalated client or internal business partner issues.
• Respond to inquiries according to established procedures while meeting business standards.
• Support department and strategic initiatives by meeting target goals and objectives set by management.
• Participate and offer input in the hiring and interview process for open positions.

Requirements

• Two to four years of experience in applicable functional area.
• Excellent verbal communication skills.
• Ability to speak in group situations and discussions toward resolving issues.
• Clearly and concisely communicate project issues and status.
• Demonstrated ability to handle multiple projects while meeting department timelines.
• Proficient with word processing and spreadsheet applications.

Benefits

• Eligible bonuses and commissions based on performance.