Team Leader $18.50 - Grasslands

Goodwill of North Georgia•Milton, GA

1d•Onsite

About The Position

This position involves supervising store personnel during assigned shifts to ensure operational standards are met. The Team Leader is responsible for opening and/or closing the store, developing and training team members, and ensuring compliance with agency policies and safety procedures. The role also includes creating a high standard of customer service, resolving customer complaints, maintaining store appearance, and performing various store functions. Additionally, the Team Leader will assist with record-keeping, attend meetings and training, and may be required to transfer to other store locations. Other duties as assigned by management are also part of the role.

Requirements

High School Diploma or GED required
Two to three (2-3) years of experience in retail
Must be certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must start employment in acceptable safety work shoes
Must be able to adapt to growth and a changing environment within the Agency
Must be able to work in all types of conditions including heat, cold and dust
Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
Must be available to work Monday through Sunday during operating hours as needed for business operations

Nice To Haves

Associates Degree or completion of related retail management course work preferred
Bilingual a plus

Responsibilities

Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
Open and/or close the store as key holder/team leader on duty
Develop, train, coach and support team members for career growth within the organization
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
Adhere to the task outline for the job you are supervising and performing
Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
Assist and resolve any complaints and communicate complaints and issues to management team
Maintain proficiency for tasks required in all workstations
Monitor and maintain overall store appearance and housekeeping to agency standards
Perform and assist in all functions completed by store personnel
Support in maintaining all company records and reports accurately and in a timely fashion
Attend all meetings and training as required by the agency
Transfer to any Goodwill of North Georgia store within the territory as needed or required
Perform other duties as assigned by management