Team Leader $18.50 - Morrow
About The Position
This position involves supervising store personnel during assigned shifts to ensure operational standards are met. The Team Leader is responsible for opening and/or closing the store, developing and training team members, and ensuring compliance with agency policies and standard operating procedures. The role also includes creating a positive customer service experience, resolving customer complaints, maintaining store appearance, and performing various store functions. Additionally, the Team Leader will support record-keeping, attend meetings and training, and be open to transfers to other store locations as needed.
Requirements
- High School Diploma or GED required
- Two to three (2-3) years of experience in retail
- Must be certified and licensed to operate a forklift
- Maintain dependable transportation and electronic communication device
- Must be proficient in Microsoft Office
- Must start employment in acceptable safety work shoes
- Must be able to adapt to growth and a changing environment within the Agency
Nice To Haves
- Associates Degree or completion of related retail management course work preferred
- Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
Responsibilities
- Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
- Open and/or close the store as key holder/team leader on duty
- Develop, train, coach and support team members for career growth within the organization
- Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
- Adhere to the task outline for the job you are supervising and performing
- Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
- Assist and resolve any complaints and communicate complaints and issues to management team
- Maintain proficiency for tasks required in all workstations
- Monitor and maintain overall store appearance and housekeeping to agency standards
- Perform and assist in all functions completed by store personnel
- Support in maintaining all company records and reports accurately and in a timely fashion
- Attend all meetings and training as required by the agency
- Transfer to any Goodwill of North Georgia store within the territory as needed or required
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
