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Team Leader
Mod Pizza - Hillsboro, OR
posted 2 months ago
About the position
The Team Leader at MOD Pizza is a vital role within the store leadership team, acting as the second in command. This position focuses on leading, coaching, and developing Shift Supervisors and Squad Crew while gaining hands-on experience in restaurant operations alongside the General Manager. The Team Leader is responsible for creating a welcoming atmosphere for both staff and customers, ensuring a positive dining experience, and fostering a culture where everyone feels they belong.
Responsibilities
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for both Squad Crew and customers.
- Handle keyholder cash responsibilities.
- Listen, acknowledge, and resolve any Squad Crew and/or customer concerns.
- Escalate issues that require resolution to the restaurant General Manager as appropriate.
- Manage shift duties checklists and address/escalate any equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
Requirements
- Minimum of 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
- Customer service skills and a proven ability to remain calm and focused.
Benefits
- Paid parental leave
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid sick time
- Employee assistance program
- Vision insurance
